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System Administrator - 2

Annapolis Junction, MD · Information Technology
TS/SCI w/Polygraph required
06-03-SA

Approved for up to 60% Telework

Description:
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance

Position Specific Skills:
Experience required to support the implementation, troubleshooting and maintenance of IT systems.  Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.  Experience with Container Technology: Administering large software deployments on LINUX/UNIX systems, administering clustered storage solutions (e.g. storage appliances, Ceph), Kubernetes orchestrated containers, system configuration management software (e.g. Puppet, Ansible) and change control.

Required Skills:
  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
  • Manage the daily activities of configuration and operation of IT systems
  • Assists users in accessing and using IT systems
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • Provide in-depth experience in trouble-shooting IT systems
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance


LCAT Qualifications:
Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Akina is a Woman Owned, Service Disabled, Veteran Owned, Small Business, looking for talented and ambitious individuals to join our team. We offer a generous compensation package that includes 24 days PTO accrued annually and 11 federal holidays.  Our 401k is 100% vested on your start date and the company makes a direct contribution worth 10% of your salary.  Akina covers 100% of healthcare costs for employees and 50% toward dependents.  We offer educational assistance towards college classes and will cover costs associated with job related training and certifications   Akina is committed to excellence and creating innovative and flexible solutions for our clients.  We are a small company with an open ear to our employees' needs in order to attract and retain quality talent that enables our customer's mission.
www.akina-inc.com/careers


 

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